Module 09 · 4 chapters
A practical driver field handbook
Pre-trip checks, safe journeys, delivery evidence and offline recovery.
For Driver, Booking & dispatch, People & payroll · Reviewed
Work through the module.
- 01
Before the trip: understand the job and check readiness
A driver checklist for job instructions, vehicle observations, documents, safe duty and unresolved issues.
- Confirm the correct job, vehicle and destination.
- Report observable defects and missing instructions.
- Prepare documents and safe communication before moving.
- 02
During the journey: work safely and report exceptions
Driver guidance for safe updates, changed instructions, breakdowns and incident escalation.
- Make updates only when safe.
- Escalate breakdowns and incidents through the right contacts.
- Preserve facts without making unsupported promises.
- 03
At delivery: count goods, capture POD and record collections
A driver-facing delivery routine for accepted quantities, refusal, clear proof and money handover.
- Record quantity-wise delivery facts.
- Capture readable, relevant evidence.
- Keep collections and handover accountable.
- 04
When connectivity fails: understand queued work and file uploads
Use supported offline actions safely, verify synchronisation and recover without duplicating delivery or collection records.
- Distinguish local queue from server confirmation.
- Keep file uploads and supported actions separate.
- Recover retries and conflicts without duplicate work.