Section 1Introduction
HiVAM Technologies Private Limited (CIN: U62099KA2026PTC222227) (“HiVAM,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, share, and protect your information when you use our platform, website (hivam.in), dashboard (app.hivam.in), mobile applications, IoT hardware, and related services (collectively, the “Services”).
By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.
Section 2Information We Collect
2.1 Personal Information
Information you provide directly to us, including:
- Name, email address, phone number, and company name (during account registration)
- Billing and payment information
- Communication preferences
- Support requests and correspondence
2.2 Fleet and Operational Data
Data generated through your use of the platform, including:
- Vehicle information (registration numbers, make, model, type)
- Driver information (name, licence details, contact information)
- Trip data (routes, waypoints, timestamps, distances, durations)
- Dispatch and scheduling data
- Warehouse and inventory data
- Financial and billing records
2.3 IoT and Sensor Data
Data collected from IoT devices and sensors connected through the platform, including:
- GPS coordinates and location history
- Vehicle speed, acceleration, and braking patterns
- Fuel levels and consumption
- Engine diagnostics (OBD data)
- Temperature readings
- Tyre pressure
- Door sensor status
- Dashcam footage (if applicable)
- Environmental sensor readings
2.4 Usage and Analytics Data
Information collected automatically, including:
- Browser type, device information, operating system
- IP address and approximate location
- Pages visited, features used, and interaction patterns
- Referral source and session duration
- Performance metrics and error logs
Section 3How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the Services
- To process transactions and manage your subscription
- To send service-related communications (alerts, updates, maintenance notices)
- To provide customer support
- To enforce our Terms of Service and other policies
- To comply with legal obligations
- To detect and prevent fraud, abuse, and security incidents
3.1 Product Improvement and AI Model Training
We use aggregated, anonymised data derived from platform usage, operational patterns, and sensor telemetry to improve our products, services, algorithms, and artificial intelligence models. This includes training machine learning models for route optimisation, predictive maintenance, demand forecasting, anomaly detection, and other operational intelligence features.
Data used for AI model training is stripped of personally identifiable information and processed in aggregate form. Individual users cannot be identified from the training data.
Section 4Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to any third parties.
We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating the platform (cloud hosting, payment processing, analytics, email delivery), subject to confidentiality obligations.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- With Your Consent: When you have given us explicit consent to share your information.
Section 5Data Security
We implement industry-standard technical and organisational security measures to protect your data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls and role-based permissions
- Regular security audits and vulnerability assessments
- Secure cloud infrastructure with redundancy
- Employee access restrictions and confidentiality agreements
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
Section 6Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Services. We may retain certain information for longer periods as required by law, to resolve disputes, enforce agreements, or for legitimate business purposes.
Upon account termination or deletion request, we will delete or anonymise your personal data within 90 days, except where retention is required by law.
Section 7Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and improve our Services. For detailed information about the cookies we use, please refer to our Cookie Policy.
Section 8Third-Party Services
Our Services may integrate with or contain links to third-party services, including:
- Vercel (hosting and analytics)
- Google Analytics (website analytics)
- Payment processors
- Map and geolocation providers
These third-party services have their own privacy policies. We encourage you to review their policies before providing any information.
Section 9Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent for data processing (where consent is the legal basis)
- Request data portability (export of your data in a machine-readable format)
- Object to certain types of data processing
To exercise any of these rights, please contact us at admin@hivam.in. We will respond to your request within 30 days.
Section 10Children's Privacy
The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.
Section 11International Data Transfers
Your information may be processed and stored on servers located in India and other countries where our service providers operate. By using the Services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
Section 12Legal Compliance
This Privacy Policy is designed to comply with applicable Indian data protection laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as applicable).
Section 13Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.
Section 14Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
HiVAM Technologies Private Limited
Email: admin@hivam.in
CIN: U62099KA2026PTC222227
India