What you’ll learn
- Record quantity-wise delivery facts.
- Capture readable, relevant evidence.
- Keep collections and handover accountable.
Useful terms
- Accepted quantity
- The goods the receiver actually acknowledges receiving.
- Collection handover
- Transfer of collected money and evidence to the responsible finance process.
Step-by-step operating routine
Confirm receiver and instructions
Check the job, site, receiving contact and expected pieces. Follow access and handling instructions. Ask dispatch to resolve a changed receiver or conflicting collection request before acting.
Record or confirm- Job
- Site
- Receiver
- Expected pieces
- Instructions
Count the delivery outcome
Record accepted pieces and separate refused, short or damaged goods. Note reasons factually. Goods still with you or another custodian need a location and authorised next action.
Record or confirm- Accepted
- Refused / damaged
- Reason
- Remaining custodian
Capture clear proof
Use the permitted evidence method. Check booking identity, date, accepted quantity and readable acknowledgement. Capture only necessary information. A blurred upload or unrelated photo should not be treated as approved proof.
Record or confirm- Evidence
- Job reference
- Quantity
- Quality
Record actual collection
Collect only under current authorised instructions. Record amount, method and receipt reference. A pending digital payment remains pending until verified through the proper process; do not record it as cash received.
Record or confirm- Amount
- Method
- Receipt
- Verification state
Hand over money and documents
Follow the company’s tracked handover process for cash and original papers. Retain acknowledgement and report mismatches. An uploaded copy does not mean the original document reached finance or the customer.
Record or confirm- Cash handover
- Original POD holder
- Acknowledgement
- Mismatch
18 accepted, two refused
A receiver accepts 18 of 20 cartons. The driver records 18 accepted and two refused with their reason and custodian. The POD reflects the actual outcome. A separately instructed collection is recorded with verified evidence and handed over; the two refused cartons remain open for dispatch’s disposition decision.
- Count 18 + 2 = 20.
- Keep proof quantity accurate.
- Retain cash and original-document handover evidence.
Exceptions and mistakes to avoid
- Do not sign on behalf of a receiver without proper authority.
- Never mark refused goods delivered to finish the app task.
- Do not store customer cash without following the accountable handover routine.
Driver delivery handoff
Complete while safely stopped and reconcile with dispatch or finance as appropriate.
| Job | Accepted / outstanding | POD quality / reference | Collection state | Handover owner |
|---|---|---|---|---|
| LR 020 | 18 accepted / 2 refused | Readable, linked proof | Verified or pending explicitly | Delivery coordinator / finance |
Includes the illustrative row and blank rows. This is a planning worksheet, not a HiVAM import format. Keep your completed copy private; do not add credentials.
Check your understanding
Try answering first, then open the explanation. Use the worksheet and source records to practise the task.
Does uploaded POD mean it is approved?
No. It must meet the agreed quality and review requirements.
What if the receiver refuses two packages?
Record refusal, quantity, reason and continuing custody, then obtain an authorised next action.
Put it to work with HiVAM
Use these connections to explore the relevant product workflows. Confirm access in your deployed release; API capabilities require an integration or an available interface.
Delivery quantities, document packs and offline replay
Use quantity-wise delivery and collection fields supported by the actual deployment.
POD review and original document custody
Track proof review and original paper custody separately.
Keep your learning moving.
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Try the workflow with your team.
Bring a representative job and an exception to a HiVAM demonstration. Review saved records, permissions and handoffs alongside the interface.